Remember, Rs 11K purchase I made in Kolkatta.
Well, when they tried to swipe my Citibank card, it failed. I then paid through HSBC and succeeded, received a SMS confirmation too.
My latest citi card statement had a bill of over Rs 12K and I thought it included the gym payment. Today I got a slight doubt and went back to check the statement in detail. To my shock- the sari payment reflected there too.
Since I did not have the shop phone number (it’s back at home), I called Citibank to check whether they received the charge slip signed by me.
It seems they are supposed to check it but rarely do so. As soon as the payment gets reflected in the system, the bill is generated.
Moreover, when I questioned the customer service person on how they cleared the transaction without the security of the signature- she was defiant. She said, at this moment only the investigation department can help me. They will give me a temporary credit and if the merchant is found guilty he will be fined and asked to pay up.
While I am strongly brand loyal to Citibank- lifetime free credit card free of charge, anytime I make a late payment, the charges has been reversed (hope this time they do it too), once my card was stolen from my home and swiped at a website – I disputed it after 2 days and they waived off the credit.. I am happy with Citibank in principle but I am shocked at the lack of vigilance. This may be true for all credit card companies I am sure.
Meanwhile, to speedup things, I called my colleague PS in Cal office. The shop is located right opposite to the office. He went their and collected the cheque for me. It seems the shopkeeper had come to the building to enquire my whereabouts but since there are so many offices in the building, he was unable to locate me.
Sigh of relief